duniaselot Privacy Policy: How We Handle Your Account Data
Your account data — from login activity to wallet transactions through DANA or Bank Transfer — is handled under the terms set out on this page. We collect only what we need to run your account and process your activity on duniaselot, and we do not sell or share your personal information with third parties for marketing purposes. Availability of services depends on local law and eligible regions in Indonesia.
DANA & Bank Transfer transaction records kept securely
Account data visible in your dashboard after login
Contact support to request a data review
Live casino and slots
POLICY SCOPE AND BASIS
What This Policy Covers and Why We Collect Data
We collect information you provide when opening an account — name, contact details, and payment method identifiers such as your DANA account reference or Bank Transfer details. We also collect activity data: which sections of the lobby you visit, how long a session runs, and which device type you use. This information helps us keep your account accurate, process transactions, and respond to support requests. When you link a payment method — whether DANA, OVO, GoPay, or Bank Transfer — the transaction reference is stored against your account wallet so your deposit and withdrawal history stays complete. We do not store full payment credentials; only the identifiers needed to match a transaction to your account. Data is retained for as long as your account remains active and for a further period required by applicable law in Indonesia. If you close your account, we keep only what regulations require us to hold. The current state of your stored data is shown in your account dashboard after login. For questions about what we hold, contact our support channel directly.
DANA
DANA transaction references are stored as wallet identifiers in your account history. We do not hold your DANA PIN or full account credentials — only the reference needed to match deposits and withdrawals.
Bank Transfer
Bank Transfer records are matched to your account using the virtual account number generated at checkout. That reference stays in your transaction history and is visible from your account dashboard after login.
OVO / GoPay
Where OVO or GoPay is used, the same reference-only approach applies. Payment identifiers link the transaction to your account; no full wallet credentials are stored on our side.
Account Activity
Session and device data helps us detect unusual login patterns. If we flag something, support will contact you via the verified channel on your account — not by asking for credentials through chat.
INSIDE VERSUS OUTSIDE
Where This Policy Applies Across Your duniaselot Account
This policy covers activity on duniaselot — your account login, lobby browsing, game sessions, and payment records. It does not govern third-party services you access through external links, and it does not extend to the internal policies of payment processors such as DANA or your chosen bank. Each third-party service you connect has its own terms. Use this page to understand what we control directly.
Account Access
Login records, session times, and device identifiers connected to your account are covered by this policy. You can review access history from your account dashboard at any time.
Transactions
Deposit and withdrawal records processed through duniaselot — including DANA references and Bank Transfer confirmations — fall inside this policy. Processing by the payment network itself is governed by that network's own terms.
Site Content
Game session data from lobby titles — including categories like slots and live tables — is recorded against your account for history and support purposes. This data stays within our platform.
Third-Party Services
External links, payment provider apps, and any service outside duniaselot are not covered here. When you move to a third-party service, their privacy terms apply from that point forward.
YOUR DATA CHOICES
Review, Correct, or Question Your Account Data
You have practical options when it comes to the data we hold about your account. Reviewing your records starts in the account dashboard — transaction history, login activity, and linked payment identifiers are all visible there after login. If something looks wrong, the correction process runs through our support channel: open a request, describe what needs updating, and our team will confirm the change or explain why a record cannot be altered. Data requests — asking what we hold, asking us to delete an inactive account, or raising a concern about how a piece of information was used — are handled through the same support path. Describe your request clearly and include your registered contact detail so we can verify the account before making any change. We do not act on data requests submitted through unverified channels.
Review Your Records
Log into your account and open the dashboard. Transaction history, linked payment references, and recent login activity are shown there without needing to contact support.
Correct Account Details
If your registered name, contact detail, or payment identifier is wrong, raise a correction request through support. Include your account reference so the team can verify before updating.
Request Data Information
To ask what data we hold about your account, send a request via our support channel with your verified contact detail. We will confirm the categories of data stored and the retention period that applies.
Close or Delete an Account
Account closure requests go through support. We will retain only the records required by applicable Indonesian law after closure; the rest is removed according to our standard retention schedule.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
Privacy questions and data requests are handled through our support channel. Use the contact path that matches your question — account-level queries go through account support, and formal data requests go through the dedicated privacy contact route shown below.
Account Support
For questions about your transaction history, login records, or payment identifiers stored on your account, open a support ticket from inside your dashboard after login.
Data Request Channel
To submit a formal request — review, correction, or deletion — contact our privacy team via the email address shown in your account settings. Include your registered contact detail for verification.
Indonesia Support
Our support team handles Indonesia-based queries in this market. Payment questions involving DANA or Bank Transfer are directed to the relevant team based on your account region.
DATA HANDLING STANDARDS
How We Protect and Manage Your Information
Security and data handling on duniaselot follow a consistent set of practices across your account — from how cookies work on the site to how long we keep records after your last session. These are not abstract commitments; each point below maps to a specific part of how the platform operates.
Cookies and Session Data
We use cookies to keep your session active and remember preferences within the lobby. You can manage cookie settings through your browser. Disabling all cookies will affect how the lobby and account pages load.
Account Security
Login activity is logged against your account. If we detect an access pattern that looks unusual — a new device or location — the dashboard will reflect this. Report anything unexpected to support immediately.
Data Retention
Active account data is held while your account is open. After closure, we keep only what Indonesian regulations require. The specific retention period for your account type is shown in the account settings section.
Policy Change Requests
If you want to dispute how a data point was recorded, or ask us to restrict how a record is used, raise the request through the privacy contact channel. We respond to verified requests within the timeframe set out in our support terms.
POLICY FAQ
Common Questions About Your Privacy on duniaselot
These are the questions we see most often from account holders about how their data is handled. If your question is not here, open a support request from your account dashboard.
What personal data does duniaselot collect when I open an account?
We collect the information you enter during registration — name, contact detail, and the payment identifier you link (such as a DANA reference or Bank Transfer account). We also record session activity, device type, and login timestamps to keep your account secure and your transaction history accurate.
Can I see all the data duniaselot holds about me?
Your transaction history, login activity, and linked payment identifiers are visible in the account dashboard after login. For a full account data summary, submit a request through the privacy contact channel with your verified contact detail so we can match the request to your account.
How do I correct wrong information on my account?
Open a support ticket from inside your dashboard and describe what needs to change. Include your account reference. Our team will verify the account before updating any record. Changes that affect payment identifiers — like a DANA reference — may require additional verification steps shown in the correction flow.
Does duniaselot share my data with third parties?
We do not sell your personal information. We share data only where needed to process a transaction — for example, passing a payment reference to a Bank Transfer processor — or where required by law. Payment processors have their own privacy terms that govern what they do with that reference.
What happens to my data if I close my account?
After account closure, we remove records that are not required by Indonesian law. What remains is held only for the regulatory retention period and is not used for any active purpose. You can request confirmation of what is retained by contacting our privacy channel after the closure is processed.
How do I raise a formal data request or privacy concern?
Use the privacy contact email shown in your account settings. State your request clearly — review, correction, restriction, or deletion — and include your registered contact detail for account verification. We handle verified requests according to the timeframe set out in our support terms.
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